Getting Your  Lovely New Order To You

Every brand on Sostter ships directly from their own studio, workshop or home — which means your order is packed by the actual people who made it. Here's everything you need to know.

Where We Ship

We work with independent brands from around the world and ship to a wide range of destinations globally. Not all brands ship to every country — please check the product page before ordering.

We currently ship to:

UK · USA · Canada · Australia · New Zealand · Hong Kong · Mexico · Taiwan · Japan · Singapore · UAE · South Korea · Brazil · South Africa · India · Israel · Malaysia · Thailand

European Union & EEA: Austria · Belgium · Bulgaria · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Finland · France · Germany · Greece · Hungary · Iceland · Ireland · Italy · Latvia · Liechtenstein · Lithuania · Luxembourg · Malta · Netherlands · Norway · Poland · Portugal · Romania · Slovakia · Slovenia · Spain · Sweden · Switzerland

If your country isn't listed and you'd like to place an order, drop us a line at [email protected] and we'll do our best to help.

How Long Will It Take - A Word On Timing

Every brand on Sostter works at their own pace — which is rather the point of buying from independent makers. Before your order is dispatched, the lead time depends on the brand and, in some cases, how long it takes them to make your specific item. Worth checking the product page for any estimated dispatch times.

Once it's on its way, most UK orders arrive within 2–4 working days. We'll always do our best, though we can't guarantee exact delivery dates — independent makers and couriers being what they are.

• UK orders — typically 2–4 working days
• International orders — typically 5–7 working days
• Made-to-order items — some products are made specifically for you and may take a little longer. Estimated dispatch times are shown on the product page

Express Delivery

Not every brand offers express delivery — it's entirely their choice, and rather depends on what they make and where they're based. If it's available for a product, you'll see it clearly on the product page and at checkout.

What does it cost? Each brand sets their own express rate depending on the size and weight of what you're ordering. You'll see the exact price at checkout before you pay — no surprises.

One rather nice thing: if you're ordering multiple items from the same brand, express delivery is only charged once — at the highest rate of the items in your basket. So three items, one charge. Sensible.

How fast is it? Once dispatched, express orders typically arrive within 1 working day. We can't guarantee this in every case — couriers being couriers — but brands do their best to get things moving quickly

Most brands aim to dispatch within 24 hours. Once your order is on its way you'll receive a tracking number by email.

Where Does My Order Ship From?

Directly from the brand — from their studio, workshop or kitchen table. This is what shopping small actually looks like.

If you've ordered from more than one brand in the same basket, your parcels will arrive separately. Each one packed by a real person, which we think is rather better than a warehouse.

Customs, Duties & Taxes

For international orders, import duties and taxes are not included at checkout — these are set by your country's customs authority and are outside our control.

If you're ordering within your own country or customs zone, no additional charges apply. If you're ordering internationally and unsure about potential fees, we recommend checking with your local customs office before placing your order.

Any import charges are the responsibility of the recipient on delivery. If an order is refused and returned to the brand as a result, shipping costs will be deducted from your refund.

A Few Common Questions

How much does shipping cost? Shipping is calculated per brand at checkout, based on your location and the brand's origin. You'll see the exact cost before you pay.

What if I'm not in when my order arrives? Most couriers will make 1–2 delivery attempts. If they can't reach you, your parcel will usually be held at a local access point for 7–10 days before being returned to the sender.

Can I change my delivery address? Email us at [email protected] as soon as possible — we'll do our best to help, but can't guarantee changes once an order has been dispatched.

Need help? We're real people and we'll write back. Email us at [email protected]